The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel. Agreed journey changes, including additional pick-up or drop-off points, may result in additional cost to the customer. Any additional cost will be notified to you at the time the requested changes are agreed. The hire agreement includes specified pick up and return times and/or duration of hire. Failure on the part of the customer to adhere to these times may result in additional charges.
Airport Pick Ups
We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. You are responsible for informing us of the quantity of luggage you will be carrying so we can book a suitably sized car. Changes to a different sized car at a later date may occur additional charges.
If you are issued a booking confirmation by email or by post it will contain all details of your booking and journey. You are solely responsible for immediately informing us of any amendments or errors. Changes to the details may result in additional charges or we may not have cars available in which case the client acknowledges we have no obligations to perform any service nor to refund any deposit paid. The client accepts that this booking confirmation embodies all the details of the booking and that no employee of Manchester Minibus Service or any its fulfilment agents have made any promise or undertaking not included on this booking confirmation. If you have not received an email booking confirmation it is your responsibility to immediately inform us. We have no responsibility for delayed or non-delivered email.
We are unable to take responsibility for the loss of property left in the vehicle at any time and under any circumstances. In the unlikely event of breakdown or the vehicle being unserviceable (for example in the event of a traffic accident) we will endeavour to provide a back-up vehicle or vehicles as quickly as possible. However we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or other unavailability. We strive to arrive at pick-up points in advance of agreed times. Occasionally events outside our control (e.g. traffic congestion) cause us to be late. In these circumstances we will endeavour to adjust the agreed booking times to make up for the delay, e.g. by adding a similar period of time at the end of the booking period. The balance is payable in cash to the driver on the night. The client agrees that it shall defend, indemnify, save and hold Manchester Minibus Service harmless from any and all demands, liabilities, losses, costs and claims (including but not limited to legal fees) asserted against Manchester Minibus Service , its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed. In any case our total liability is limited in all cases to the booking fee. Additional terms and conditions may be imposed by the fulfilment company, particularly pertaining to cancellation, you will be informed of these by email. Booking either via our website or by phone signals acceptance of the above terms and conditions